Cancel Service

ARGN CONSTRUCTION LTD provides property management and real estate support services to clients in Europe. As certain services require advance scheduling of personnel, contractors, property access, and related resources, the handling of cancellations and refunds depends on the service status, the timing of the cancellation, and any actual costs already incurred.

1. Service Cancellation

Clients wishing to cancel a confirmed service should contact us as soon as possible using the contact details provided on our website, including relevant order or service information.

Upon receipt of a cancellation request, we will verify the current status of the service to determine eligibility for cancellation and refunds.

If the service has not yet commenced, we will process the cancellation request based on the specifics of the order.

If the service has already begun, or if we have already arranged staff, contractors, inspections, maintenance, or other third-party resources, the cancellation may be subject to reasonable charges for costs already incurred.

2. Cancellation Before Service Commencement

If a client requests cancellation before the service begins and we have not incurred non-refundable third-party costs, we will process a refund based on the specific circumstances.

Refundable amounts will generally be returned to the client’s original payment method.

Actual, non-recoverable third-party costs may be deducted from the refundable amount, unless applicable law dictates otherwise.

3. Cancellation After Service Commencement

Clients may still request cancellation after the service has commenced.

Refunds are generally not provided for completed services, work already performed, or reasonable costs already incurred.

If the uncompleted portion of the service is eligible for a refund, we will reasonably assess the refundable amount based on actual service progress and costs incurred.

4. Service Disruption Due to Client Reasons

If the service cannot proceed as planned due to reasons attributable to the client—such as failure to provide necessary information, inability to grant property access, unavailability, incorrect address details, or other client-related issues—rescheduling may be required.

The client may be liable for any reasonable costs incurred as a result, including expenses related to staff, contractors, transportation, or other factors.

5. Rescheduling Services

Clients wishing to reschedule an appointment rather than cancel the service entirely should contact us as early as possible.

We will make every effort to accommodate rescheduling requests, subject to resource availability.

If rescheduling necessitates re-booking third-party resources or incurs additional costs, we will inform the client of such charges in advance. 6. Cancellation Due to Company Reasons

If ARGN CONSTRUCTION LTD is unable to provide confirmed services prior to commencement due to reasons attributable to the company itself, we will offer reasonable solutions—such as rescheduling the service or issuing a refund—based on the specific circumstances.

If applicable law mandates other consumer remedies, we will comply with such laws.

7. Refund Requests

If you believe your order qualifies for a refund, please submit a request via the “Contact Us” page on our website, providing the following information:

Customer name;
Contact details;
Order or service information;
Reason for cancellation;
Any necessary documentation related to the refund request.

We will review the request upon receipt of all required information.

8. Refund Processing Time

Once a refund is approved, we typically initiate the refund via the original payment method within 3–5 business days.

The actual time it takes for funds to reach your account may vary depending on the processing speeds of banks, credit card issuers, payment platforms, or other financial institutions.

9. Non-Refundable Situations

To the extent permitted by applicable law, the following situations may not qualify for a refund:

Services that have been completed;
Services that have actually been rendered;
Additional work resulting from the customer unilaterally changing their requirements;
Third-party service costs that have already been incurred and cannot be recovered;
Additional costs incurred due to the customer providing incorrect information;
Inability to access the property or complete the service due to reasons attributable to the customer;
Costs for additional services that fall outside the scope of the originally confirmed service.

The above provisions do not affect any non-excludable statutory rights to which consumers are entitled by law.

10. Duplicate or Erroneous Payments

If a customer makes a duplicate payment due to system issues, operational errors, or other reasons, please contact us promptly.

Upon verification that a duplicate payment has occurred, we will refund the excess amount based on the specific circumstances. Refunds are typically processed via the original payment method.

11. Dispute Resolution

If a customer disagrees with the outcome regarding a cancellation or refund, they may first request a review by contacting us.

We will re-examine the situation based on order records, service status, payment records, actual costs incurred, and applicable laws.